FAQs

What payment methods are included?

We accept a variety of payment methods for your convenience, including major credit cards and PayPal. During checkout, you’ll see all the available options to choose from.

How long does it take to process orders?

Items are usually sent out between 1-3 days

What is your return policy?

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item. To be eligible for a return, your item must be unworn, unused, and in its original packaging with tags. If you have any questions about the return process, please contact us at sales@honeysdreams.co.uk.

Can I exchange my item for a different size or style?

Yes! The fastest way to get the size or style you want is to return the item you have and make a separate purchase for the new one once your return is accepted. If you need assistance with the exchange process, don’t hesitate to reach out!

What should I do if my item arrives damaged or incorrect?

We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right for you.

Can you tell me more information about the products?

Our products are thoughtfully sourced from a trusted supplier based in China and are tailored specifically for the U.S. audience. With a strong Western theme throughout our collections, we offer a unique range of budget-friendly items — perfect for customers looking for great value without compromising on style or functionality.

Most of our products are on the larger side. From start to finish, we focus on affordability, reliable quality, and designs that resonate with a Western aesthetic.

With fulfilment centres in both China and the UK, we ensure smooth and efficient delivery for our customers. We're proud to offer a seamless shopping experience backed by products that look great and are built to last.

How can I contact customer service?

You can reach our customer service team by emailing us at sales@honeysdreams.co.uk .We’re here to help you with any questions or concerns you may have!

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards and PayPal. During checkout, you’ll see all the available options to choose from.